Exchange & Return Policy
At our Online Bedsheet Platform, we strive to provide our customers with high-quality products and excellent service. We understand that sometimes issues may arise, and to ensure a smooth shopping experience, we have implemented the following Exchange & Return Policy:
Defective Product Returns:
If you receive a bed sheet that is defective or damaged, you must notify us within 4 days of the delivery date.
To initiate the return process, please contact our customer support team at [bedsheetmarketing@gmail.com/7023535350]. Provide details about the defect or damage, and our team will guide you through the next steps.
Once we verify the issue, we will offer you the option of either an exchange for the same product (subject to availability) or a full refund to your original payment method.
The returned bed sheet must be unused, unwashed, and in its original packaging with all tags and labels intact.
We will bear the cost of return shipping for defective product returns.
Non-Defective Product Returns:
Unfortunately, we do not accept returns for non-defective bed sheets. To ensure customer satisfaction, we encourage you to carefully review the product description, size, and color options before making a purchase.
Exceptions:
Customized or personalized bed sheets cannot be returned unless they are defective or damaged.
For health and hygiene reasons, bed sheets that have been used, washed, or altered cannot be returned.
Refund Process:
Once we receive the returned product and verify its condition, we will process the refund to your original payment method within 5 days.
In case of an exchange, we will ship the replacement bed sheet to you as soon as possible, subject to availability.
Cancellations:
You may cancel your order before it is shipped. Once the order is shipped, cancellations are not allowed. If you wish to cancel, please contact us immediately.
Contact Information:
If you have any questions or concerns regarding our Exchange & Return Policy, please feel free to reach out to our customer support team at [bedsheetmarketing@gmail.com/7023535350]. We are here to assist you and ensure you have a satisfying shopping experience with us.
